Returns & Exchanges
At The Keratin Store, we want you to be completely satisfied with your hair care journey, which is why we offer a 30-day return policy for unused and unopened products. If your purchase doesn't meet your expectations, our dedicated team is here to ensure a smooth and professional exchange or refund process.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Ensure the keratin treatments or hair care items are in their original, sealed packaging and securely pack them to prevent damage during transit.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the package back to our distribution center for inspection.
Receive Refund or Credit
Once our quality control team verifies the items are unopened, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing